Privacy Policy

Who we are

ICA Systems Limited provides access control, CCTV and hospitality locking solutions across the United Kingdom. This policy explains how we collect and use personal data when you contact us, request a consultation, or use this website. ICA Systems Limited is the data controller for that information.

Information we collect

• Contact details you give us, such as your name, organisation, email address and telephone number.
• Enquiry and project information you share when requesting a consultation, quotation or site assessment.
• Service records relating to installation, maintenance and support work carried out for your organisation.
• Technical data collected automatically by this website, including IP address, browser type and pages visited.

How we use it

We use personal data to respond to enquiries, prepare proposals, deliver and support the systems we install, meet contractual and legal obligations, and improve this website. We rely on legitimate interests for business correspondence, contract performance for delivery of services, and consent where we send marketing communications.

Sharing and storage

We do not sell personal data. We share it only with suppliers and subcontractors who help us deliver our services, and with professional advisers or authorities where the law requires it. Data is held on systems located in the United Kingdom or European Economic Area, protected by access controls appropriate to a security business, and retained only as long as needed for the purpose it was collected.

CCTV and access control data

Where ICA Systems installs CCTV or access control systems, the client organisation is normally the data controller for the footage and access records those systems produce. ICA Systems acts as a processor when carrying out maintenance or remote support, working under written instruction and handling only the data needed for that work.

Cookies

This website uses essential cookies to function and, with your consent, analytics cookies that help us understand how the site is used. You can withdraw consent or block cookies through your browser settings at any time.

Your rights

Under UK data protection law you may request access to your personal data, ask for it to be corrected or erased, object to or restrict its processing, and request that it be transferred to another provider. You can also complain to the Information Commissioner's Office at ico.org.uk.

Contact us

To exercise any of these rights, or to ask a question about this policy, write to the Data Protection contact at ICA Systems Limited, 5th Floor 167-169 Great Portland Street, London, W1W 5PF, or get in touch through our contact page.